Data Deletion Policy v1 - October 25, 2024
Introduction
At Progentic AI (Progentic), we take pride in our commitment to data privacy and security. As part of our ongoing efforts to protect the personal and sensitive data entrusted to us, we have established this Data Deletion Policy to outline the procedures for deleting stored data upon request. This policy is designed to provide clarity and transparency regarding the data deletion process, and to ensure that we meet the highest standards of data protection and security.
Scope and Applicability
This Data Deletion Policy applies to all stored data held by Progentic AI, including, but not limited to, personal data, business data, and any other forms of data collected and stored by our services. This policy applies to all data stored in our databases, data centers, and any other storage facilities.
Request for Data Deletion
A request for data deletion must be made in writing via our email at info@progentic.ai. Only known users of our services are eligible to make a data deletion request, and we will verify the identity of the requestor through follow-up communications to ensure best practices. To facilitate a timely and efficient data deletion process, we kindly request that requests be made using the designated email address. Requests made through other channels may be subject to delays or miscommunication.
Validation of Data Deletion Requests
Upon receiving a valid request for data deletion, we will promptly acknowledge the request and initiate the data deletion process. We reserve the right to request additional information or documentation to validate the requestor's identity, to confirm the data to be deleted, or to verify the requestor's authorization to request the deletion. We will engage in follow-up communications with the requestor to ensure that we have accurately understood their request and to confirm the scope of the requested deletion.
Timeliness of Data Deletion Requests
We will complete the data deletion request within a reasonable time of acknowledgement, which may vary depending on the complexity of the data, the volume of data, and the technical infrastructure required to complete the deletion. We strive to complete the data deletion process as efficiently as possible, while ensuring the accuracy and completeness of the deletion. Please note that the timing of the data deletion will depend on various factors, including the resources required to execute the deletion and the priority of the request.
Methods of Data Deletion
We will employ industry-standard methods for deleting stored data, including:
- Physical destruction of physical media, where applicable.
- Secure erasure of digital data, using best practices for data sanitization.
- Secure disposal of electronic devices, where applicable.
- Secure destruction of paper records, where applicable.
Verification of Data Deletion
To ensure the completeness and accuracy of the data deletion process, we will conduct regular audits and verifications to confirm that the data has been properly deleted. We will also maintain records of the data deletion process, including the date and time of deletion, the method used to delete the data, and the identity of the person or persons responsible for the deletion.
Subprocessing and Third-Party Contracts
In the course of providing our services, we may engage third-party contractors to assist with data deletion. In these instances, we will ensure that our third-party contractors understand and comply with this Data Deletion Policy, and that they maintain the same level of data security and protection as we do.
Data Deletion Requests and Compliance
We will comply with all applicable laws and regulations regarding data deletion, including but not limited to:
- The General Data Protection Regulation (GDPR)
- The California Consumer Privacy Act (CCPA)
- The Data Protection Act 1998 (as amended)
- The Personal Data Protection Act 2012 (Singapore)
- And any other relevant legislation
Amendments
We reserve the right to modify this Data Deletion Policy at any time without notice. We encourage our clients to regularly review this policy to stay informed about our data deletion practices.
Contact Us
If you have any questions or concerns about this Data Deletion Policy or our data deletion practices, please contact us at info@progentic.ai. We are committed to protecting the privacy and security of our clients' data and look forward to serving our clients with integrity and transparency.